Welcome to the latest of your positive PMO stories. We highlight again how much it comes down to the goodwill of our PMO colleagues and on their willingness to intervene manually to fill the gaps between different systems and processes. In this edition a PMO colleague ensured a colleague claimed the disability-related reimbursements they were entitled to. To that PMO colleague, thanks so much for doing this: it made an enormous difference!

I received a phone call out of the blue to say that I was not claiming as much as I should. My teenager had been diagnosed as having additional needs and my primary worry was to deal with his medical condition. You can imagine the all-round challenging situation at home. Therefore, I did not have any spare capacity to learn how disability rules applied to me nor even to understand that RCAM had a special team to deal with these difficult matters. Consequently, it was not clear that I had the right to a higher reimbursement and that this had to be requested. As a recent lone parent of two and on an entry-level-AST-grade salary in Luxembourg … that call from the colleague from RCAM was like a phone call from heaven!

Thank you, PMO colleagues, for helping people who are often already struggling and for removing much of the fear of getting it wrong!

Everyone else, your PMO stories matter and our PMO colleagues deserve to be recognised!

As always, we appreciate your feedback. 

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