*Additional date added: password is in the newsletter*
Communicating in a virtual world – how to close the empathy gap between you and your colleagues
How many times have you had an instant negative reaction when reading an email?
How many times have you received a response to an email and you can’t any sense out of it?
This happens when we are misreading or misunderstanding emails and other written messages!
People rely on body language and tone to grasp the real meaning of messages. Without these cues, we misunderstand each other more quickly, argue easier, and walk away faster from relationships. In the virtual world — where most of our work is currently conducted — it’s even harder to communicate. If you want to build closer relationships with colleagues and hierarchy, this workshop is your solution.
Join Monica Dimitriu as she explains how to use different techniques in the digital world in order to close the empathy gap between you and your colleagues. Learn why it’s important to always assume the best intent in others, and find out how to carefully craft your responses, communicate your feelings, and negotiate delicate power dynamics. With these tips, you can take charge of your communications online and also offline.
Whatever your grade or contract status, you might have noticed that it is more and more difficult nowadays to express what you really want to say in a clear and concise manner.
This lunchtime workshop will address these issues and Monica will work with your specific example situations.
- talk about how to read and write communications so that they are less open to misunderstandings.
- discuss the meaning of words, emojis and even punctuation.
- talk about the deficit of context and body language in the virtual arena.
- address power dynamics.
- improve your daily communication with colleagues.
- create your own digital way of communicating.
- understand how to avoid or address difficult situations.
- become aware of the trust and power matrix.
- become an extraordinary communicator.
Target group: all Commission staff
Date: Tuesday, 27 April 12.15-13.45
*additional date Friday, 7 May 12.15-13-45
Presentation of the trainer
Monica Dimitriu has been a master certified coach and trainer since 2007. She has extended specialisation in Transactional Analysis, neurolinguistic programming (NLP), ESPERE and Theta Healing, and is fascinated by human development and neuroscience communication. She has more than 20 years of experience in public institutions, combining her leadership and practical experience with her curious mind, aiming always to find the newest instruments and tools to bring and share with her colleagues.
Having an interest in spreading ideas about communication and leadership, Monica is the author of several books and she has her own radio broadcast ‘Communicating with difficult people’. In the same time she is also an active member of Toastmasters International where she combines her passion for leading with her love and calling for public speaking.